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  • Are you looking
    for care at home for
    either yourself or a
    loved one?
  • We can provide a
    bespoke service that
    will help you to
    live independently
    in your own home.
  • Our trained and friendly
    carers can help with
    personal care, food preparation and
    cooking, medication,
    companionship and
    much, much more.
  • Please call us on
    01373 832 597
  • Quality care
    and support in
    Warminster and
    the surrounding
    villages

Testimonials

Kindness and practical, flexible caring for elderly parents

 The team have been providing care for both my parents for over a year. I have met several of the team and have always been impressed by the manner in which they speak to and care for my parents. With Cloud Homecare’s help, my parents are able to stay living in their own home and my brothers and I are fully confident in the ability of the team and the service it provides.

 Our parents have very different needs ranging from incontinence issues to severe memory loss, confusion and disorientation. The care workers work hard to ensure my parents feel as comfortable as possible. They are always cheerful and incredibly reassuring. They help make them feel safe, both physically and mentally, in their home. They have taken extra time to talk through my mother’s problems with my father when he has found things difficult and he feels reassured to know that he can ring them as well as any member of the family.

 The carers make sure that medication is taken regularly and at the appropriate time. Working with the District Nurse, they are also happy to apply ointments as required. They are very careful to follow the medical guidelines in the contract we have with them. They don’t take on more than they should but are happy to assist us in finding the appropriate healthcare authority or department when there has been an issue (eg when my mother had a tear in her skin). They are excellent in following up on any advice. They have been fantastic in taking our parents to appointments at hospitals and the doctor’s surgery, and also to see opticians, hairdressers and dentists. They always keep us up-to-date via text, email or phone. All medication given and any other event of note is written up at the end of each visit.

 As the level of care required has increased, the team have stepped in to ensure needs are met. They now prepare most meals for our parents and will do the shopping for them. They are careful, however, not to take over completely as they understand the importance of enabling our parents to be independent where they can be. Most importantly, they always communicate when they have any concerns about either of my parents.

 We very much appreciate Cloud Homecare’s flexibility with regards to their schedule. They are happy to step back when either my brothers or myself are around and we aren’t always able to give them a lot of notice. The communication between us has always been easy, friendly and honest.

An added bonus for us has been the team’s willingness to help out with my parents’ dogs. The dogs mean the world to my parents and are essential to their daily well-being. They have taken them to vets and dog groomers and they have applied eye drops daily.

 Our parents look forward to seeing any member of the Cloud Homecare team and have found them willing to help out with any problem – big or small. My brothers and I are grateful that we have found a group of people who are flexible, good-humoured and unfailingly kind.

 Posted on NHS Care Choices website on 24th August 2014

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Wonderful care for my Father

 My father moved to a bungalow near me last year due to the onset of Alzheimers. Cloud Homecare have made a huge difference to his life and have supported me enormously in caring for him. They are his and my guardian angels. Dad says all the people that visit are a delight to have in the house and he looks forward to them coming. They have taken the time to get to know him as an individual and often spot very small changes in his behaviour, alerting me immediately to the fact he may have another infection starting- a level of detail that just shows how much they care and know their clients. As an only child caring for an elderly relative they have made the whole process much less lonely and daunting. Dad is always saying how lucky he is to have such lovely people coming to help him and I trust then completely to care for him in a compassionate, professional, skilled and friendly way.

 Posted on NHS Care Choices website on 17th August 2015

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Letter of thanks

 I would like to thank you for the excellent service that you and your staff provided to my mother for the last six months. There were many occasions when you and your carers went well beyond the service contracted. The carers were flexible to the needs and time requirement of Mum on each visit, even going as far as to go looking for her when she was not at home.

 Also I really appreciate the time you spent liaising with Mum’s Doctor and pharmacist as well as the times that you accompanied Mum to Warminster hospital Eye Clinic. I know that she felt great trust in you. I am especially grateful for the kind care that you and A provided on the day of Mum’s fall in the house. I know that she was well looked after during the three or so hours that it took us to drive down to Warminster.

 I would have no hesitation in recommending your organisation to others as very caring, well organised and professional.

Yours sincerely,

MH                 

Posted on NHS Care Choices website on 16th August 2015

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PRECIOUS MOTHERS

There unfortunately comes a time in every persons life where they can no longer manage the every day tasks that enable them to carry on with day to day life at home.
My precious 89 year old mother is just such a person.
 She has spent the majority of her life caring for others and always putting herself last, which I'm sure many of you can relate to. 


Last summer it was my mother herself that admitted she could no longer manage. She had seen a leaflet advertising the services of Cloud Homecare and we arranged to meet them to discuss Mum's needs and future care.


This was the best decision we have ever made.
 From that day forward the manager of Cloud Homecare helped with making the necessary arrangements including every detail, from how many days and what times to the personal care of my mother.
 The love and care they have shown mum has been exemplary in every part of mum's life. They show genuine sensitivity through personal needs to feeding the birds!


As a family we have got to know them very well too and communication is excellent which helps when mum is poorly which she is more and more frequently.


Mum's greatest wish is to stay in her own home as long as possible but without the amazing care given by Cloud Homecare this would not be possible.
 I could recommend Cloud Homecare to anyone with the same concerns as we had as a family with no hesitation at all. It was definitely the best thing that we could have done for mum but more importantly the best decision mum made for herself.

 

Published on NHS Choices website by Tessa on 22 January 2014

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AN EXCEPTIONAL LEVEL OF PERSONAL CARE

At the start of last year I was extremely concerned about the welfare of my 92 year old godmother, who has no family and has always lived alone. Fiercely independent and extremely happy in her own company, she has always prided herself on not having to rely on others; however it became increasingly obvious that she was forgetting to eat properly and was not always safe in the kitchen.

Cloud Homecare was recommended by a friend, and from the moment we contacted the company I knew we would be in safe hands. Persuading my godmother to have any help at all was a highly sensitive issue, but a carer from Cloud tackled this with great understanding and sympathy, and started by cooking lunch for my godmother, in the face of some resistance.

Now she could not imagine her life without this carer and her team, who come in to get her dressed, ensure she takes her medication and carry out countless tasks around the house whilst giving her some much-needed companionship.

Before we discovered Cloud Homecare we were seriously worried that my godmother would have to go into a care home. This has enabled her to remain in her home, whilst retaining a sense of her much-loved independence. We live many miles away from Warminster but despite this have absolutely no concerns about my godmother's safety; the carer emails me regularly and airs any concerns. I cannot recommend this company too highly.

 

Published on NHS Choices website by Alice S on 25 January 2014

Contact us

For more information
call us today on

01373 832 597

or email us at
enquiries@cloudhomecare.co.uk

Testimonials

"Mum's greatest wish is to stay in her own home as long as possible but without the amazing care given by Cloud Homecare this would not be possible.
 I could recommend Cloud Homecare to anyone..."

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"Before we discovered Cloud Homecare we were seriously worried that my godmother would have to go into a care home. This has enabled her to remain in her home, whilst retaining a sense of her much-loved independence"

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